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If you have any troubles, let me know and I will do my best to help! (4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you. (3) Once completed click the 'Show Options' icon on the bottom right. (2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information. Next, enter your HP model number on the right. (1) Once the support page opens please select the country in which you're located. HP Technical Support can be reached by clicking on the following link:

If your product is out of warranty, please choose paid options to get the tech support number.

As you have already tried the steps suggested and still having the issue, I would personally suggest you contact our HP Phone support for a possible hardware failure. I'm glad you pointed out as I might have missed on that.